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Experience Excellence

Frequently Asked Questions

Carpet & Upholstery Cleaning Questions

You should have your carpets cleaned once a year according to your carpet manufacturer's cleaning guidelines. You should always hire a professional to clean your carpets, this is the best way to make sure your carpet lasts as long as possible!

How many people live in your home? That’s how many times you should vacuum each week, especially in high traffic areas. Do you have five people living in your home? Then you should vacuum your carpet about five times a week. More people means more vacuuming and maintenance.

This is the minimum you should vacuum per week and more vacuuming may be necessary if you

  • Have active teenagers, or active children under the age of 5
  • Have indoor dogs, cats or other animals
  • Entertain often or have guests often
  • Live in a dusty or rural area
  • Have allergies or asthma

Not all carpet cleaning companies are equal or have the same products or processes. Some are more reputable than others and homeowners/company owners need to be careful about who they hire. Costs can vary greatly and hiring the company with the lowest price may not be the smartest way to go. You don't want to hire a inexperienced carpet cleaner that will do more damage than good. Excessive soaking of the carpet and padding can ruin any carpet and cause mold and mildew to form if the carpet takes too long to dry. A bad carpet cleaning job can easily void your carpet warranty and ruin even the most expensive carpets. We are IICRC Certified, schedule with us today.

Proper maintenance is the key to keeping your carpet or upholstery looking like-new longer. Most carpets wear out from dirt and grime. Once your carpet fibers lose their shine, they start to look dull. Once this happens your new carpet starts to look worn out. Unfortunately, there is nothing you can do to make your ugly looking, dull carpet look like new again. Dirt and grime is one of the key reasons that carpet fibers lose their shine. The dirt and grime that grind into the carpet pile is the main cause of the loss of carpet shine. Proper maintenance is the key to keeping your carpet looking like new. Don’t want to vacuum? Call us.

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Hard Surface Questions

Over time tile and grout will begin to fade and become discolored with the build-up of dirt and residues. Especially if your tile hasn’t been cleaned in a while, ordinary householder cleaners won’t get rid of all the stains, germs and bacteria that may be on the tile and in the grout. Only rigorous cleaning by a professional tile and grout cleaner can remove long-standing residue and restore the tiles to like-new condition. Thoroughly cleaned tiles and grout dramatically alters the appearance of a room for the better, and makes the environment cleaner and safer. Instead of difficult scrubbing for less than satisfactory results, an expert cleaning company will use specialized machines that can penetrate deep.

The length of time between professional cleanings depends on the amount of traffic on the tile floor or where the tile wall is located (for example, a busy kitchen), if there are children and pets in the house and if regular maintenance is done. If a sealant is applied to the grout, it won’t need to be cleaned as often. Generally speaking, tile and grout cleaning is done once every 2 years.

Yes, our deep cleaning method can be used to kill mold and mildew on very old tile and grout that hasn’t been properly cleaned for a long time and you’ll be amazed at the results. We can work on all kinds of tile floors, including bathrooms and kitchens, walkways, special tile patterns, mosaic floors and commercial tile installations.

Grout is a porous material, it can easily absorb spills and other soils. Our grout sealant creates a barrier that protects the grout from dirt, grime and spilled liquids. This gives you additional time to clean it up before it can become absorbed, making the grout much easier to keep clean.

We recommend waiting about 30 minutes before walking on a tile and grout floor, so the sealant can properly dry. It takes approximately 24 hours for the sealant to completely cure, so you should prevent the grout from getting wet during that time.

VCT, or vinyl composite tile, should always be sealed a few days after installation with a clear, acrylic floor sealant. Over time the floor sealant will start to deteriorate with normal wear and tear will need to be stripped of all sealant and cleaned. Once cleaned the VCT will need to be recoated with sealant and buffed for maximum shine.

It will take approximately 12 hours to cure, but you can start using the space in as little as 2 hours after the last coat of wax has been applied.

Everything on the VCT floor will need to be removed. Otherwise, if something is moved after a floor is stripped and waxed, it will be obvious where that item was sitting.

We always apply 3-5 coats of wax or sealant depending on the type of flooring and the usage the flooring receives.

This will greatly depend on how much traffic your floors get as well as how well you maintain your floors. A proper maintained floor in your home with little traffic can go a couple years between strip and wax. A business establishment with high traffic usually will go 1 year between strip and wax.

Special Services Questions

Yes, All Emerald Carpet Care employees are IICRC certified and trained for this service and use the best products available to kill all odor-causing molecules.

Pet odors can linger on for months if not treated properly. As urine dries in the carpet and padding, what’s left are millions of concentrated urine molecules that become even more pungent over time. Many companies just mask this odor. Emerald Carpet Care uses the best products and techniques to kills these odor causing molecules permanently.

Please remove any breakables, kids toys, or anything on furniture that we will be moving back and forth.

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General Questions

Yes, we take any US-issued cards bearing a Visa, MasterCard, American Express, Discover, JCB, or UnionPay logo.

No, we bring our own water and it is filtered with a 5-stage filtration system.